AROSANYIN MERCY BOLUWATIFE

Administrative Professional | Computer Science Graduate

No. 33B Gbelero Street, Ikola, Command, Lagos, NG.

About

Highly motivated Computer Science graduate with a strong foundation in administrative support and customer service, adept at managing complex inquiries, optimizing reception operations, and enhancing stakeholder experiences. Eager to apply analytical problem-solving skills and a commitment to operational excellence in a dynamic organizational setting.

Work

Firstroyal Oil and Gas Limited

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Business Manager

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Full Time

Summary

Managed daily operations of the fuel station, overseeing everything from the receipt of fuel and other supplies to accurate sales tracking and financial accountability. Ensured smooth coordination between supply chain activities and sales performance, maintaining operational efficiency and profitability.

Highlights

Oversaw end-to-end station operations, including inventory management, supply intake, and coordination of daily activities to ensure smooth and efficient service delivery.

Managed financial accountability, maintaining accurate sales records, reconciling daily transactions, and preparing financial reports to support business transparency and decision-making.

Demonstrated strong leadership and operational control, ensuring optimal performance across all departments, from logistics to sales, while consistently meeting company targets.

Nigerian Institute of Social and Economic Research (NISER)

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NYSC Corps Member (Administrative Support)

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Summary

Managed a high-volume reception area, efficiently handling communications and directing inquiries to optimize departmental workflows as part of national service.

Highlights

Managed a busy reception area, efficiently handling an average of 70+ incoming calls and emails daily, ensuring prompt and accurate information relay.

Directed inquiries and visitors to appropriate departments or personnel, improving resolution times and operational efficiency.

Maintained organized records and managed administrative tasks, supporting seamless communication across various departments within the institute.

Taraba Business School

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Receptionist

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Summary

Managed front-office operations and provided comprehensive administrative support, ensuring a welcoming environment for students, faculty, and visitors.

Highlights

Served as the primary point of contact for an average of 50+ daily inquiries from students, faculty, staff, and visitors, effectively resolving issues and directing communications.

Provided exceptional customer service, contributing to a positive and welcoming environment that enhanced satisfaction among all stakeholders.

Streamlined visitor registration and information dissemination processes, improving efficiency of front-desk operations.

Education

Alt School Africa

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Online

Courses

Data Analysis

Python

Excel

SQL

Power BI - Tools

Benue State University Makurdi

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B.Sc. Computer Science Grade:

Courses

Programming Languages

Data Structures and Algorithms

Database Management Systems

Networking Fundamentals

Web Development

Software Engineering

Winners Comprehensive High School

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West African Senior School Certificate (WASSCE) General Studies Grade:

Languages

English

Yoruba

Hausa

Skills

Software & Applications

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Computer Literacy, Data Entry.

Administrative & Office Support

Reception Management, Front Office Operations, Call Management, Email Management, Information Dissemination, Record Keeping, Office Administration.

Communication & Interpersonal

Customer Service, Verbal Communication, Written Communication, Interpersonal Skills, Stakeholder Engagement, Problem Solving, Conflict Resolution.

Organizational & Efficiency

Task Management, Time Management, Efficiency Improvement, Process Optimization, Multitasking, Adaptability.

Interests

Personal Development

Reading, Exploring New Things.